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      Software Support Contacts

      Applied's Software Support

      We offer a wide range of software support programs as well as customer education to ensure the highest level of performance and maximum return on investment on our software products. Customers enrolled in an Applied maintenance program have access to our full service global support and qualified product experts who can quickly troubleshoot software issues or answer questions regarding specific product features and functionality. In addition, from the software portal, maintenance customers can receive the latest upgrades, enhancements and patches for any product under a current maintenance contract.

      Our customer education offers goal-based, hands-on instruction to provide you with a complete understanding of Applied Materials products. Training classes range from an overview level curriculum to in-depth product functionality. To maximize training effectiveness, we offer flexible training options including classroom setting, on-site at the customer’s facility, or in the lab at Applied’s state-of-the-art learning facilities.

      For additional assistance, please select your region for your local support center contact information.

      North America

      Hours: 7:00 AM – 6:00 PM Mountain Time

      Product
      Email Contact
      Voice Contact

      Activity Manager
      apf_support@amat.com
      801-736-3300

      APF RTD/Reporter
      apf_support@amat.com
      801-736-3300

      Auto ID
      Contact your support engineer
      801-736-3300

      AutoMod
      automod_support@amat.com
      801-736-3300

      AutoSched AP
      autoschedap_support@amat.com
      801-736-3300

      CELLworks
      cellworks_support@amat.com
      978-795-8011

      CFM/CSM
      Contact your support engineer
      801-736-3300

      CLASS MCS 3
      Contact your support engineer
      801-736-3300

      CLASS MCS 5
      classmcs5_support@amat.com
      801-736-3300

      Cornerstone
      cornerstone_support@amat.com
      978-795-8011

      E3 Platform / FDC / R2R
      e3_support@amat.com
      408-563-7798

      FAB300
      9:00 AM - 6:00 PM PT
      crc_fab300@amat.com
      For FAB-down situations, Platinum customers should use the contact number given by Support

      FACTORYworks
      factoryworks_support@amat.com
      978-795-8011

      iDurables
      factoryworks_support@amat.com
      978-795-8011

      MBTC / MyPro
      ees_service@amat.com
      408-563-7798

      MTS
      Contact your support engineer
      801-736-3300

      NeXus
      crc_toolnexus@amat.com
      408-563-7798

      OCAPS
      factoryworks_support@amat.com
      978-795-8011

      Open MTS
      Contact your support engineer
      801-736-3300

      Patterns
      patterns_support@amat.com
      978-394-7725

      PROMIS
      8:00 AM - 8:00 PM ET
      promis_support@amat.com
      800-784-6778

      Sentinel
      sentinel_support@amat.com
      408-563-7798

      SPACE
      space_support@amat.com
      978-795-8011

      STATIONworks
      stationworks_support@amat.com
      978-795-8011

      TransNet MCS
      Contact your support engineer
      978-795-8011

      TRMS - iReticle Cell
      Contact your support engineer 
      Contact your support engineer

      WinSECS
      winsecs_support@amat.com
      978-795-8011

      WorkStream
      crc_support@amat.com
      800-726-7400
      For FAB-down only

      Xsite
      xsite_support@amat.com
      978-795-8011

      Europe

      China

      Japan

      Hours: 9:00 AM – 5:30 PM (GMT +9, No daylight savings)

      Product
      Email Contact
      Voice Contact

      All Products
      MAS_JKR_SWsupport@amat.com
      +81-52-238-2801

      Korea

      South East Asia

      Taiwan

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